The power of a letter sent by a collection agency is well established but the content and options provided by that letter differentiate one letter from the next. EFC uses a multichannel collection strategy allowing the patient to self-cure via a website 24/7. This makes the EFC letter program superior to most other programs. By providing a website that the patient can use 24/7 to make a payment or negotiate a payment arrangement EFC can collect payments for you at 3AM. In fact, we find that many payments are received for letters to our payments site during hours the call center is closed.