SELF PAY HEALTHCARE
Self Pay receivables make up a good portion of our placements. These patient responsible accounts require a focused collection strategy. EFC drives your self pay revenue. Our dedicated teams use advanced healthcare scoring models, IVR call routing and predictive dialing to maximize effectiveness and efficiency. Calls are recorded and monitored to ensure communications with patients meet the highest professional standards. We also work to uncover insurance that was unknown at the time of placement.
Our dedicated teams use advanced healthcare scoring models, IVR call routing and predictive dialing to maximize effectiveness and efficiency. Calls are recorded and monitored to ensure communications with patients meet the highest professional standards. We also work to uncover insurance that was unknown at the time of placement.
PATHOLOGY & LABORATORY
Pathology and Lab accounts make up a large portion of the placements we receive. We have been working these specialty accounts for decades and have developed dedicated channels to collect these receivables. Using a multi-channel collection strategy that provides self cure options for the patient 24 hours a day and 7 days a week EFC can work your accounts with more activity than the competition. The ability to use multiple payment and contact options allows EFC to make more attempts to collects for the same fee.
Many of our clients are billing companies that realize that collections requires more than just a bill. Billing companies have been coming to EFC for years to collect their billing accounts. Both hospital and large Doctors groups use billing services that in turn hire EFC to help liquidate the non payer. Using our letters, phone calls, voice mails and various contact methods we are able to get that patient to pay. Using self cure and technology to contact the patient we are able to help our billing clients serve their clients.
Doctor groups require not only debt collection but also client retention. This makes handling the accounts a delicate job. EFC has trained its staff to solve the receivable issues while keeping the patient happy. EFC is very aware that the happy patient is priority number one to our clients, so we have programs to make sure the collection contact is a soft touch contact. We also provide self-cure options to allow the patient to pay online with no human interaction 24/7.
Urgent care facilities have a mix of accounts from self-pay to insurance denials and we can handle them all while protecting the reputation of the facility. By using our dedicated team, IVR call routing and predictive dialing to maximize effectiveness and efficiency. Calls are recorded and monitored to ensure communications with patients meet the highest professional standards. At all times we remember the patient is the number one concern.
We know that patient retention is your primary concern and we will protect that relationship. EFC has been working with Urologists to recover the unpaid bills of their patients for years and we understand what that responsibility means. We always strive to provide unparalleled service and collection results in a complaint free workplace. We will always show respect to your patients and your staff.
Our Multi-channel collection strategies will allow your patient to pay their bill in whatever manner works best for them 24/7. We know that your reputation is very important to you and it is our job to preserve that reputation. By using a multi-channel collection strategy the patient can choose to self-cure their debt without any human interaction, talk to our staff or choose other options that may fit them best. The patient can log into our payment site 24/7 and pay their bills.
One of the most forgotten doctors, Anesthesiologist have less concern with patient retention and more with the patients recognition of the bill. We deal with just healthcare clients so we know how to deal with the patient who has a short memory and cannot remember this billing. We are able to help the patient to understand the bill so they can feel good about paying the bill. We spend the time others don’t to make sure the patient is happy.